Clear answers about your information.
See where your home-sale information is kept, who can access it, and how to download or delete it.
Keighbor staff don't have a standard Room login.Your Room belongs to you.
Pick the question you came with.
Trust is not one page. It is a dozen specific answers, and none of them is buried.
Who can see what
You, your agent, the buyer's side, the title company, and Keighbor staff. One table.
The permissions mapWhat does Keighbor see?
Keighbor doesn't connect to your personal inbox, send your documents to an AI model, or use a model to read contracts.
Eight questionsSecurity
Encryption, access scoped to one sale in the database itself, sealed signatures.
How it is keptGet everything back out
It's your Room. Download all of it whenever you want, and delete it yourself.
Your dataThe companies we use
7 of them, each named, with exactly what it receives and never gets.
SubprocessorsPrivacy Policy
What we collect, why, how long, your rights by state, and how to use them.
The policyYour privacy choices
The three switches, Global Privacy Control, and what runs today.
ConsentAccessibility
What we build to, what works, what doesn't yet, and how to tell us.
WCAG 2.2 AATerms of Service
A software company and a publisher; not a brokerage, a law firm or an escrow agent.
The agreementCopyright and DMCA
How to send a notice, and how we handle one.
NoticesDeleting your data
How to remove everything yourself, and the one thing that stays.
DeletionLicensing
Why Keighbor is not a brokerage, said plainly.
Not a brokerageWhat Keighbor sees, and what it never does.
Do you need access to my personal inbox?
No, never. Your room gets its own email address. Mail for your sale goes there, and your personal inbox stays yours.
Are my documents sent to AI providers?
No. Your documents never leave Keighbor's own servers. The only outside AI call in the product is the "look this up for me" research button, and it sends your property's address and the question you pressed, never a document, a message, or anything you typed.
Is anything of mine used to train a model?
No. Nothing from your room is used to train any model, ours or anybody else's, and our contract with the research provider says the same about the address and question we send it.
Does Keighbor read my signed contracts automatically?
No. A signed contract is sealed and stored. No program reads its contents, summarizes it, or pulls dates out of it. The one thing the room reads is a document's file name, so a file called "mutual release" can prompt the room to ask you whether the deal ended.
Found something that worries you, or a security problem? Email hello@keighbor.com with “security” in the subject. A person reads it the same day, and we say what we found and what we did.
Set up your Room.
A Room is free to set up, encrypted from the first document, and yours to delete.