Trust Center
Who can see what.
You control the Room. Other participants see only what you share or give them access to.
Set up a room and you are the only person in it until you invite somebody.
Free to set up. No credit card. Nothing starts a clock.
Enforced in the database, not only on the screen
Why this page existsEvery seller putting a house's worth of paperwork somewhere wants this table, and most products make them guess at it.
You
Everything. It is your room.
Your agent
What you share with them, once you invite them in.
The buyer's side
Only what is buyer-facing: your public page, a booking, a document you sent.
Title and lender
What they are given: a document sent to them, a link you send.
Keighbor staff
Nothing, unless you ask us to look, in writing.
| What | You | Your agent | The buyer's side | Title and lender | Keighbor staff |
|---|---|---|---|---|---|
| Your documents and photosA buyer or a title company sees a document only when you send it to them. | Yes | Only what you share | Only what you share | Only what you share | Only if you ask |
| Your sale's emailMail arrives at your sale's own address, in your room, and nowhere else. | Yes | No | No | No | Only if you ask |
| Your calendar and showingsBuyers see the hours you open and the visit they booked, not the rest of your calendar. | Yes | Only what you share | Only what you share | No | Only if you ask |
| Your notes and worksheets | Yes | No | No | No | Only if you ask |
| Your walk-away numberNever in your sale sheet, never on your public page, never in anything you send. | Yes | No | No | No | Only if you ask |
| Your public pagePublic means public: anyone with the link. You switch it off whenever you like. | Yes | Yes | Yes | Yes | Yes |
| The agents you comparedAn agent never sees the others you weighed them against, or your notes on them. | Yes | No | No | No | Only if you ask |
| Signed contractsEveryone who signed gets a copy. The sealed record is kept so the signature can be proven later. | Yes | Only what you share | Only what you share | Only what you share | Only if you ask |
| Your account and sign-in | Yes | No | No | No | Only if you ask |
When Keighbor staff can access your data
Nobody at Keighbor has a login into your room. If you write to us with a problem that needs us to look at your data, we tell you what we will look at first, do it from the database directly, and tell you when we are done. We do not open rooms to browse, to improve the product, or to train anything.
How an agent gets in
You invite them. Until you do, they are a name on your people list and nothing more. When you do, they see the papers and dates you share with them, and never the agents you compared them against, your private notes, your worksheets or your walk-away number. An agent can also set a room up for you and hand it over; the moment you claim it, their link stops being a key.
How the buyer's side gets in
They don't, in the sense of logging in. A buyer sees your public page, the visit they booked in the hours you opened, and a document you sent them to sign. Each of those is a link you chose to send, and each shows exactly one thing.
How the title company or lender gets in
The same way: a document you sent, a link you sent, a signature you asked for. What they are given is what they see.
These rules are enforced in the database itself, per sale and per person, so a screen cannot show something the rules say it may not. Security says how.
