Help center

Every part of Keighbor, explained.

28 short articles about how the Room works, sorted by the part of it they cover. And a real person at the bottom, if the answer isn't here.

Reading about the Room before you have one? It takes two minutes to set up, and nothing starts a clock.
By the part of the Room

Pick the part you're standing in.

Getting around

What the room is, and where everything sits.

The work itself

Your pathway, your steps, and the gold button.

People and mail

The people on your sale, and what they send you.

Papers and signing

Documents, filling them in, and getting them signed.

Showings and visits

Your calendar, your available hours, and showing requests.

Money

Your price, your costs, and your estimated proceeds.

Getting your home seen

Your sale sheet, your page, and where to post it.

Your account

Signing in, your details, and your past sales.

Questions about Keighbor itself

What we are, what we are not, and what happens to your information.

Can you tell me what to do about my house?

No. Keighbor is not a licensed real estate agent, brokerage, law firm, or your representative. What's in here is general information about how a home sale usually works, plus your own facts organized in one place. For advice about your home or sale, including a contract term, disclosure, or tax question, talk with an appropriately licensed professional in your state.

Who else can see this room?

People on your sale can see the room only if you invite them and give them access. Keighbor's privacy policy explains limited service-provider, support, and legal access. Adding someone to your People list doesn't give them a way in. It's a record you keep. If an agent set this room up and sent it to you, they can't see inside it either.

What does it cost to sell this way?

Selling without a listing agent usually means you aren't paying a traditional listing-agent commission. You may still pay for listing services or agree to compensate a buyer's agent. Other possible costs include title or closing work, recording fees, taxes, buyer credits, and preparing the home. The calculator subtracts the amounts you enter from a possible sale price to estimate what may remain.

Can I get on the MLS without an agent?

Homeowners generally can't enter a listing directly into a local MLS. A flat-fee MLS service uses a licensed broker to enter it for you. Share your home explains that option, its possible costs, and the sites that accept direct owner postings.

Do I have to do the steps in order?

No. The pathway is a suggested order, not a lock. The five milestones on the wheel near the start can be completed in any order. They all help prepare the listing. The gold button opens the next available pathway step. You can open any available milestone yourself instead.

Is my work saved?

Yes. Worksheets save as you type, and everything else saves when you press the button that does it. If something fails to save, you'll see it say so. It won't quietly lose what you wrote.

My buyer pulled out. What now?

Some accepted offers don't reach closing. If that happens, the work you've already done can stay with the property. The room notices when a termination document or a message like that arrives, and it asks rather than assuming. You can archive the sale and start fresh for the same house. Your photos and everything you wrote carry over.

Can I use this on my phone?

Yes. The menu becomes a drawer and the room stacks into one column. Every feature works on a phone, though filling and signing documents may be easier on a larger screen.

What if I decide I want an agent after all?

You can add an agent at any point without losing the work already in your room. Compare agents on private cards. If you choose one, your pathway updates to show which steps involve your agent and names them where their work appears.

Something's broken. Who do I tell?

Under My account. It asks three questions and sends them to us. Use it for a problem, a missing feature, or an idea.

Didn't find it?

Ask a person.

Questions, confusion, ideas, complaints. All of it is welcome, and a person reads every message. Usually the one who built the thing you're asking about.

Press him anywhere on the site

Ask a question, point out something confusing, or tell us what you're trying to do. This goes straight to us.

We won't share your info without your permission.

Email works too: hello@keighbor.com. It lands in the same inbox as the box above. Anywhere you see Knox on this site, press him and he'll open this same box.

Or call (307) 855-8450. By mail: Keighbor LLC, 30 N Gould St Ste R, Sheridan, WY 82801.

When you're ready

Set up your Room.